Returns & Exchanges Policy

We understand that choosing hair extensions online can sometimes take a little trial and error — and that’s completely okay. That’s why we’ve made our returns process simple, stress-free, and customer-friendly.

 14-Day Returns Guarantee

We happily accept returns for Refunds or Exchanges within 14 days of delivery, provided the hair extensions remain:

• Unworn
• Unused
• Untied
• In their original packaging

Our goal is to help you find your perfect match with complete confidence.

How Our Returns Process Works

✅ Step 1: Ensure the Hair Is Unused

For hygiene reasons, all returned hair extensions must be in their original condition.

This means the hair must not have been:

• Tried on
• Worn
• Cut
• Styled
• Washed
• Brushed
• Altered in any way

Important:

Hair extensions are considered a hygiene product. Once the protective ties, bands, or packaging have been removed, the item becomes non-returnable.

✅ Step 2: Return the Hair in Original Packaging

All extensions must be returned with:

• Original retail packaging
• Backing card
• Gold or Silver banding/ties fully intact

You are welcome to carefully slide the hair out of the box to check the colour before deciding — however, the hair itself must remain sealed and untouched.

Please Note:

If the hair has been removed from its protective bindings or packaging, we cannot accept a return or exchange.

✅ Step 3: Send Your Return Back to Us

IMPORTANT: Customers are responsible for return postage costs.

Once your return arrives back with us and passes inspection, we will process your:

• Refund, or
• Exchange

Typically within 24 hours of receiving the item.

You may return your order using any courier of your choice.

However, we strongly recommend using a tracked service that provides a tracking number, as we cannot take responsibility for lost parcels.

We happily accept returns sent via:

• Royal Mail
• Evri
• DPD
• DHL
• Yodel
• InPost

Once your return arrives and is inspected, we will process your refund or exchange — usually within 24 hours.

Good News — No Restocking Fees

We do not charge any restocking fees on eligible returns or exchanges.

Need Help?

If you are unsure whether your item qualifies for return, our team is always happy to help.

📧 Email: info@halohairextensions.com

Return Address

Halo Hair Extensions
Unit 2
Courtyard 31
Normanton Industrial Estate
Wakefield
West Yorkshire
WF6 1JU

For additional information, please visit our Terms & Conditions page or contact our customer support team.