Free Royal Mail TRACKED 24 Delivery in the UK! (Royal Mail Strike Dates: 30th November & 1st December) We only ship To the UK, from the UK.

We're here to answer all your questions!

Products

Hair extensions are accessories designed to either give extra length, volume or colour (or all three) to your own hair! Extensions are typically either synthetic or human with “remy” and “non-remy” widely available. On our website you will only find 100% human remy hair options available in lots of different lengths and methods. SYN 'Synthetic' Hair is only available on our 'SYN' collection - available in curly ponytails and one piece clip in piece.

The only difference between our Halo products is simply more hair on the wefts for thicker/fuller finish.

The Halo/Deluxe Halo/Premium Halo/VIP Halo are all the same revolutionary design featuring our patented adjustable miracle wire. No Clips, No Glue, No Tape..
No matter which Halo you choose to purchase it is easy to apply in seconds and style in moments. All Halos are 100% Indian Human Remy Hair.

The Halo is: 12" approx 90g 16" approx 100g 20" approx 110g 24" approx 145g 30" approx 200g.

The Deluxe Halo is: 16" approx 140g 20" approx 160g

Premium Halo is: 16" approx 180g 20" approx 200g

VIP HALO is only available in 18" 160g and the top 5 shades. (DOUBLE DRAWN HAIR)

With over 60 shades - The 'Halo' is a revolutionary design featuring our patented adjustable miracle wire. No clips, No glue, No tape... The 'Halo' is easy to apply in seconds and style in moments! Be sure to watch the video on our website to see how simple it is to apply!

The Halo/Deluxe Halo/Premium Halo/VIP Halo is 100% Indian Remy Human Hair!

Follow our Instagram page for IGTV videos how to apply, adjust and style the Halos.

12" (Halo Only) 16”, 18" (VIP Halo & VIP Seamless Clips Only 20”24” (Halo) & 30" (Halo Only) 

16" 20" 24" - Full Head & Deluxe Head Clip-In extensions.

20" Nail Tip, Stick Tip, Micro Loop & Nano Ring

20" & 24" Ponytails

20" & 24" Luxe Wefts

20" Tape In 

24" Project A Plait

If you're new to the world of hair extensions then these are perfect for you! Halo Clip-In hair extensions are very easy to place in your own hair. They have the added bonus of blending in to your hair to be virtually undetected by everyone around you!

These are offered in Full Head & Deluxe Head Sets

The 16" 20" 24" Full Head Set includes: 8 Pieces

The 16" 20" 24" Deluxe Head Set includes: 12 Pieces. 

The 18" VIP Seamless Clips include: 12 Pieces

We only sell 100% Indian Human Remy Hair extensions! By selling 100% human hair we promise you that there are no synthetic or animal fibres in any Halo hair extension you purchase!

Yes there is! The colour chart can be viewed by match you hair at the top of the page!

Remy hair is considered to be the highest quality of human hair. Remy hair is collected in a method in which all hair strands stay aligned in the natural direction as it grew so the hair ends and roots are running in the same direction. The hair cuticles are removed and the hair smooth to touch.

In a perfect world your hair would be almost touching your shoulders before you start looking at extensions. But we know many customers who have achieve a perfect look with even shorter hair! If you're not sure if hair extensions are suitable for you why not send us a recent photo? We'll give you an honest opinion if you can make it work!

Send in all photos (in natural daylight) and we can tell you if your hair is suitable for hair extensions and even reccommend you with a colour. contact us.

For some people choosing hair extensions is very easy and for others it can be difficult to get an exact match to your own hair. We have 66 shades to choose from in our range. Your goal should be to either find a match or something that might blend in nicely. If you are struggling to find the right shade we certainly can help!

Just send us a photo of your hair in natural daylight (no artificial/flash lighting) and a member of our Halo London team will recommend the best colour for you! 

 

Hair extensions should have an average life of anywhere from 3 to 6 months. This can be a lot longer or a lot less depending on how well the extensions are cared for, used and stored. The general rules are to avoid excessive heat, excessive brushing or excessive washing. Treat the hair with the same love and respect you should your own hair!

Our Halo London Style & Store Hanger Set can help you protect and store your hair extensions for a longer life. 

Remy (also referred to as remi) is not a brand but rather a grading system for hair extensions. When purchasing remy hair you are getting hair that is confirmed as cuticle correct. This means that the hair is prepared so that every strand flows in the same downward direction. This is a must for human hair extensions as it means the extensions will flow naturally with your own hair and be far less likely to matt or tangle when worn.

If you're hair extensions arrive and the colour doesn't match as well as you had hoped, we don't want you to worry!

You are welcome to return the hair for a refund or exchange as outlined in our guarantee!

Hair Extensions cannot be returned if they have been opened, untied, tried on or tampered with in anyway.

Our clips are 28mm long with silicon tubing to ensure they maintain a stronger and longer lasting grip!

All clips on our Clip In products are under a lifetime guarantee. If they break you can send it back to us and we will replace you clip for you. 

Absolutely! In fact you can treat them just like you would your own hair! Just remember, like your own hair, human hair extensions are not indestructible. So treat them with TLC! We do not advise hair being left wet and to airdry - they need to be blow dried and straightened to keep smooth. We always advise using a heat protector serum/spray and a shampoo & conditioner that is (SULPHATE FREE). Appyling argan oil to the ends is also a top tip!

 

If you're just wanting volume, then close to your own length is fine! If you want to achieve any length, ideally choose a length a minimum of 4" longer than your own hair!
Just send us a photo of your hair in natural daylight (no artificial/flash lighting) and a member of our Halo London team will recommend the best colour for you & the best length if you want purely length, volume or both!

12" comes to just past your shoulders.
16" falls to near your bra strap.
20" would finish roughly at the middle of your lower back.
24" will come to the bottom of your back.

 

 

When brushing use a soft bristle brush, start at the ends of your hair and gently work your way up. Always brush in a downward motion. Do not brush harshly or when soaking wet! Backcombing can break and damge the hair extensions. 

We sell a Paddle Brush & Tangle Brush which are fantastic to keep your Halo hair extensions smooth, straight and tangle free. Please visit the Accessories page to purchase yours! 

You can certainly colour our extensions as they are 100% Indian Human Remy Hair. If you choose to dye your Halo Hair Extensions, as with your own hair it is best only to dye them a few shades darker. Completely saturate the hair extensions in the hair dye to ensure an even application and leave for the recommended time. - Best to do a sample strand test first to obtain a correct developing time.

We DO NOT recommend using any bleach or lightening agents on the hair as this may cause damage to the extensions and your own hair.

We strongly recommend you seek salon assistance in colouring your hair or Halo hair extensions as we cannot guarantee results or be held responsible for failed dye attempts that results in damage or wrong colour creations.

Payment

Yes! All your data is protected and encrypted during the transaction and we do not store any card details on our server. Our SSL certificate provides protections for all transactions to ensure your data remains safe and private. Our retail clients do not have their credit/debit card details kept or stored after payment.

No need to panic! Please check your junk or spam email folder first as sometimes its easy for a new message to be sent there instead of your inbox! If there is no message please feel free to contact us and we'll confirm your order for you! As we manually process and print your orders they will be completed as soon as possible for you.

We accept most major Credit & Debit Cards.

We accept PayPal & PayPal Credit

Klarna Buy Now, Pay Later Finance

If your payment isn't successful for any reason please contact us so we can help!

 

We have implemented 3D secure for Halo customers, quite simply it is for your personal security when purchasing online from us. We aim to make sure every customer of Halo Hair Extensions has a happy and easy checkout process and feels safe when entering personal details. Explained below by our merchant account holder Stripe. The 3D Secure standard?often known by its branded names like Visa Secure, Mastercard Identity Check, or American Express SafeKey?aims to reduce fraud and provide added security to online payments. It?s expected to be the main card authentication method used to meet the upcoming Strong Customer Authentication (SCA) requirements in Europe Despite additional security measures such as the Address Verification System (AVS) or the CVC verification used in some markets, credit and debit card payments can still be at a high risk of fraud. If any of our Halo London customer have any questions we will be happy to help answer them for you.

 
Pay later in 3 instalments
 
  • Pay later (30 days)
    Pay later (30 days)
     
  •  
    Slice it (Financing)
    Slice it (Financing)
     
  •  

Delivery

For our UK customers: Delivery is a FREE next day service with Royal Mail (Tracked 24) for any order placed before 3pm Monday - Friday.

 

 

In the UK all orders placed before 3pm Mon-Fri should be received the next business day depending whihc delivery service you chose with Royal Mail.

Orders in the evenings (afrer 3pm) and weekends will be processed & despatched on Monday (excluding bank holiday mondays) Please note: We can't predict delays due to weather or traffic conditions. That could potentially result in a delay or late delivery so we just ask for your patience in the unlikely event that happens!

Delays can occur depending on how fast items can clear customs and your local delivery services. If your item hasn't arrived within 3 business days time frame please allow for any delivery issues that may be happening (postal strike action, extreme weather, odd delay). We promise to get you your item as quickly as possible to you in these rare circumstances and will continue to track your parcel until it arrives!

Very quickly! Orders must be placed Mon-Fri before 3pm for same day despatch. In fact your Halo London order will be shipped typically within hours of successful payment.

 

Currently we are shipping all orders via Royal Mail or DHL.

Royal Mail = Tracked 24 or Special Guaranteed before 1PM

In some circumstances we may use an alternative if necessary. For our International customers, your local postal service will deliver your item. All items will be sent with a tracking number that is emailed to your registered email address after the item is shipped! Check your junk email folder if you haven't received this tracking number within 1 business day!

We’re sorry for the disruption this is likely to cause you.

Strike Dates are as follows:

  • Monday 14th November 2022
  • Tuesday 15th November 2022
  • Wednesday 16th November 2022
  • Wednesday 23th November 2022
  • Thursday 24th November 2022
  • Friday 25th November 2022
  • Monday 28th November 2022
  • Wednesday 30th November 2022
  • Thursday 1st December 2022
  • Friday 2nd December 2022

On these selected dates there will be either NO collections from us or NO deliveries to customers - please expect delays.

Returns

Returning your order is so simple.

In your order you will receive 2 pieces of paper - one is your invoice and the other is the returns instructions.

Our returns address is:

Halo Hair

Unit 2

Courtyard 31

Pontefract Road

Normanton

West Yorkshire

WF6 1JU

 

Please make sure to include the following in your return.

Full Name, Email Address, Contact Number & Delivery Address

Unfortunately we do not offer free returns or a pre-paid returns label.

All customers are liable to pay for their own returns.

We do recommend a tracked return to include a tracking number so it helps both ourselves and yourself incase of any issues.

We’ll certainly try our best for you! If your order hasn't been shipped we can always make amendments and are happy to do so! Just email us at info@halohairextensions.com and a member of our team will be happy to help.

Please note that if your order has already been shipped we are unable to recall it and you will need to return it to us if you need it exchanged.

If you have made a mistake and there is more payment needed we will send you an invoice to the email address you provided on your order in order to make the extra payment on the invoice.

Of course! In the UK all online selling is governed by the Distance Selling Regulations and the Sale of Goods Act! So you have the right to cancel any order before it is shipped for a full refund. If you have received the item and would like a refund that's okay too BUT as long as the item hasn't been untied, tried on or tampered with you can return for a Refund or Exchange.

Please note funds typically are returned to your account within 3-5 business days but can take up to 28 days depending on your bank.

Dont' worry! We would be happy to try and correct the situation for you! Please contact us with your order number so we can correct the error and have the right product to you as quickly as possible!

Please send in photos with your email so we can check it out for you. 

Of course! We want the process of buying from Halo to be as stress-free as possible!

We offer all our customers a money back guarantee when purchasing from Halo. You're welcome to return any item within 14 days of receiving it providing you haven't untied it from its packaging, tried on or tampered with the item.

All items untied, re-tied back together, tried on or tampered with will not be allowed back for Refund or Exchange.

Just contact us and we will provide further returns instructions! In your order you will have a Returns Notice included.

No problem, we will refund/exchange all hair extensions providing they have not been united from the gold banding, removed from the backing card, tried on or tampered with.

The hair must arrive back to us as it was sent out - (don't worry if you do not have the outer brown cardboard packaging it came in)

Our Returns Address is:

Unit 2

Courtyard 31

Pontefract Road

Normanton

West Yorkshire

WF6 1JU

United Kingdom

All returns postage costs are to be paid for by the customer and we will not pay for the returns customs and taxes if they are applied.

We do highly recommend a tracking number by using Royal Mail or any other courier of your choice.

Discount Codes

Discount Codes are offered to those customers checking out with

  • Credit/Debit Card
  • PayPal
  • PayPal Credit
  • Payl8r
  • Sezzle

Once you have typed in your discount code you must click APPLY CODE for it to be discounted from your order.

Unfortunatey you cannot checkout with Klarna using a disocunt code - this will result in an error page.

15% Discount Codes are available to Students and NHS staff.

Please send your ID to info@halohairextensions.com to be sent the unique discount code.

All further discount codes are listed on our banners on our website or special offers for following us on Instagram @halohairextensions

Hair Care

We all know it's the last thing we want to do at the end of the day but storing your hair extensions the correct way will help the life span of your hair extensions.

We highly recommend our Style & Store Hanger set that you can purchase on our accessory page. Available in Black, Pink & White.

 


 

It shouldn't be necessary to wash your hair extensions straight away, you may need to wash every 6/8 weeks.

  1. Mix half a cup of lukewarm water with a teaspoon of shampoo. We recommend sulphate free shampoo.
  2.  Fill your sink with warm water (not hot!) and mix the cup of diluted shampoo into the water. Keep the Halo weft or clips out of water (this avoids wetting the lace weft of the Halo and the clips going rusty on your clip ins). Make sure to gently brush your extensions to ensure they are tangle free and place them into the sink or bowl. Then swirl around the sink gently in one direction to avoid tangling.
  3. Remove the extensions and rinse them under a warm running tap, holding the extensions at the top, near the clips/Halo weft.
  4. Squeezing out any excess water (starting at the top working your way down) and avoiding tangling the hair, lay the extensions out flat on a towel. Apply a conditioning treatment to the extensions, such as an intensive repair treatment. Comb through from ends to weft using a wide tooth comb. Gently fold over the towel and leave for approx one hour to allow the conditioner to penetrate the hair to add the moisture back into the hair.
  5. Rinse the conditioner out and apply a leave in conditioner serum or spray to the mid/end sections of the hair. You can apply more than you would usually on your own hair.
  6. Blo Dry the hair extensions in small sections using a heat protector. Once your extensions have dried, you can comb through gently from clip to tip, before applying heat protection spray again and straightening one weft at a time.

Yes of course! Our Halo & Clip In Hair extensions are 100% Indian Human Remy Hair. We offer over 65 shades and exchanges if you do choose the incorrect colour. Before choosing your hair extensions, we would encourage you to use our colour matching service to get an ideal colour match from our available colours. 

If we canot offer a perfect colour match and you need to dye them please follow the instructions below.

  • It's recommended to buy a shade closest to your own hair colour - lighter shade that your hair. The hair has already been through a chemical process, so bleaching or lightening the hair will affect the condition of the hair.
  • Do not rub or tangle the hair, simply apply the dye in a patting and stroking motion from root to tip, using a brush will help to evenly distribute the dye. The hair can be dyed more than once, but remember, like your own hair, the condition will be affected the more you dye the extensions. Always follow the instructions and thoroughly rinse the dye from the extensions. Read through the above instructions on cleaning your extensions for when it comes to washing the dye from the hair.
  • Always carry out a strand test before dyeing whole hair extensions. Dyeing hair extensions requires professional experience. Once hair has been dyed we cannot be held responsible for the dyeing process.
  • Don't use products which contain alcohol. These can dry out the extensions and make them brittle and weak. Perfume can be a big cause of drying out extensions.
  • Don't wear your extensions to swim in, this will tangle them and dry them out.
  • Be sure to take your extensions out before going to bed.
  • Don't bleach or lighten your extensions. 
  • Don't go to bed with your hair wet.
  • Don't leave your hair extensions to air dry

No matter how much we wish they werebut hair extensions are not attched to your scalp in the same way your real, natural hair is.

Your scalp produces a natural hair oil called sebum to keep your hair in good check! Hair extensions whatever type you have don't receive this natural oil so overtime a lack of tlc can cause them to appear dry and damaged.

Often lighter shades will have been processed more and more chemicals added to the indian human remy hair to achieve the shade thereford is more suseptible to dryness and breakage.

Our hair extensions are single drawn so they do need more looking after than double drawn hair as the hair is already in a natural thinner state at the bottom.

Avoid swimming in the sea as it is full of salt which is a recipe for dry and damaged hair.

The best way to revive dry hair exxtensions is by using an all round natural oil treatment (OLAPLEX is amazing!) Certain natural oils can penetrate the hair follicles from the inside out and a hair mask is always a great go to!


 

Brush through your hair extensions to remove any knots/tangles. GENTLY start from the end and work up in small sections. Once the hair snaps off this cannot be replaced.

Apply a conditioning hair extension ask to the hair combing through evenly to distribute evenly all over the hair.

Leave this in a considerable amount of time to allow the penetration of the product - the longer the better!

Wash very thoroughly the treatment out with a sulphate free shampoo and condition - if any is left in this will occur more issues in the long term.

Before blow drying your extensions be sure to add a leave in conditioner, moisture spray and heat protector to maximise the moisture retention and prevent further drying out situations.

All extensions will then need to be straightened in small sections with a comb to ensure the cuticle is back aligned naturally.

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