Halo Hair Extensions Returns Policy | Easy 14-Day Returns

Can I Return My Halo Hair Extensions?

Yes — you can return your Halo Hair Extensions within 14 days of receiving your order, as long as they meet our returns criteria. We aim to make the process simple, clear, and stress-free so you can shop with confidence.

Below is everything you need to know about returning your order.

✨ 14-Day Returns Window

We accept returns for a refund or exchange within 14 days of delivery.

To be eligible, items must be:

• Unworn
• Unwashed
• Unstyled
• Untouched
• In original condition and packaging

This ensures hygiene standards are maintained for all customers.

🚫 What Items Cannot Be Returned?

For hygiene reasons, we cannot accept returns if the hair has been:

• Tried on or worn
• Cut, styled, brushed, or washed
• Altered or tampered with in any way
• Removed from protective bands or packaging

⚠️ Once the hair has been taken out of its original securing bands or used in any way, it is no longer eligible for return.

📦 How to Return Your Order

Returning your order is simple:

• Place the item back into its original packaging
• Include all boxes, backing cards, and banding
• Ensure the parcel is securely packed for transit

✔ You may open the box and carefully slide the hair out to check colour before deciding to keep it.

🚚 Return Shipping Information

Customers are responsible for return postage costs.

We strongly recommend using a tracked delivery service so you can monitor your parcel and ensure it arrives safely.

We accept returns via:

• Royal Mail
• Evri
• DHL
• DPD
• Yodel
• InPost

📌 We cannot be held responsible for lost return parcels, so tracking is advised.

💰 Refunds & Exchanges

Once your return is received and inspected:

• Refunds or exchanges are processed within 24 hours
• No restocking fees apply
• Refunds are issued back to your original payment method

📍 Return Address

Halo Hair Extensions
Unit 2
Courtyard 31
Normanton Industrial Estate
Wakefield
West Yorkshire
WF6 1JU
United Kingdom

💬 Need Help With a Return?

If you’re unsure whether your item is eligible for return or need guidance before sending it back, our customer support team is here to help.

📧 info@halohairextensions.com