For our UK customers: Shipping is a FREE next day service with Royal Mail (Tracked 24) for any order placed before 3pm Monday - Friday.
£5 can be paid to upgrade delivery to Special Guaranteed Next Day Service before 1PM! All orders must be placed before 3pm (Mon-Fri) for next day delivery.
We offer a £34.99 FedEx shipping for all North American & Canadian clients and your parcel should arrive within 1-2 business days.
Other international customers have a flat shipping fee of £34.99 - regardless of destination - this is with FedEx Priority in 2-4 business day delivery.
In the UK all orders placed before 3pm Mon-Fri should be received the next business day depending whihc delivery service you chose with Royal Mail.
Orders in the evenings (afrer 3pm) and weekends will be processed & despatched on Monday (excluding bank holiday mondays) Please note: We can't predict delays due to weather or traffic conditions. That could potentially result in a delay or late delivery so we just ask for your patience in the unlikely event that happens!
Our USA & Canadian customers will receive their parcel via Fed Ex within 1-2 business days. Outside the UK, USA & Canada, items typically arrive in approximately 5 business days. Delays can occur depending on how fast items can clear customs and your local delivery services. If your item hasn't arrived within 3 business days time frame please allow for any delivery issues that may be happening (postal strike action, extreme weather, odd delay). We promise to get you your item as quickly as possible to you in these rare circumstances and will continue to track your parcel until it arrives!
Very quickly! Orders must be placed Mon-Fri before 3pm for same day despatch. In fact your Halo London order will be shipped typically within hours of successful payment.
Currently we are shipping all orders via Royal Mail or Fed Ex.
Royal Mail = Tracked 24 or Special Guaranteed before 1PM
FedEx = 1-2 Business days for USA/Canada & 2-4 Business days for worldwide.
In some circumstances we may use an alternative if necessary. For our International customers, your local postal service will deliver your item. All items will be sent with a tracking number that is emailed to your registered email address after the item is shipped! Check your junk email folder if you haven't received this tracking number within 1 business day!
We’ll certainly try our best for you! If your order hasn't been shipped we can always make amendments and are happy to do so! Just email us at contact us and if necessary a member of our team will contact you to assist!
Please note that if your package has already been shipped we are unable to recall it and you will need to return it to us if you need it exchanged.
Of course! In the UK all online selling is governed by the Distance Selling Regulations and the Sale of Goods Act! So you have the right to cancel any order before it is shipped for a full refund. If you have received the item and would like a refund that's okay too BUT as long as the item hasn't been untied, tried on or tampered with you can return for a Refund or Exchange.
Please note funds typically are returned to your account within 3-5 business days but can take up to 28 days depending on your bank.
Dont' worry! We would be happy to try and correct the situation for you! Please contact us with your order number so we can correct the error and have the right product to you as quickly as possible!
Please send in photos with your email so we can check it out for you.
Of course! We want the process of buying from Halo London to be as stress-free as possible!
We offer all our customers a money back guarantee when purchasing from Halo London. You're welcome to return any item within 7 days of receiving it providing you haven't untied it from its packaging, tried on or tampered with the item.
All items untied, re-tied back together, tried on or tampered with will not be allowed back for Refund or Exchange.
Just contact us and we will provide further returns instructions! In your order you will have a Returns Notice included.
I just received my Halo hair extensions....They are gorgeous! I just know they are going to look amazing. They are so soft and the perfect colour! Thank you halo! You have a customer for life! :D xxx - Laura
I love these hair extensions! They are amazing, comfortable, soft and they look like my own hair! - Kiera - London, UK
I ordered my extensions the day before Christmas eve and although promised a fast delivery I didn't expect it with all the disruption from the snow and it being Christmas Eve - but they arrived in under 24 hours and they are great quality!
Order by 3pm Mon-Fri for next day delivery
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