Returning your order is so simple.
In your order you will receive 2 pieces of paper - one is your invoice and the other is the returns instructions.
Our returns address is:
Please make sure to include the following in your return.
Full Name, Email Address, Contact Number & Delivery Address
Unfortunately we do not offer free returns or a pre-paid returns label.
All customers are liable to pay for their own returns.
We do recommend a tracked return to include a tracking number so it helps both ourselves and yourself incase of any issues.
For our UK customers: Shipping is a FREE next day service with Royal Mail (Tracked 24) for any order placed before 3pm Monday - Friday.
£5 can be paid to upgrade delivery to Special Guaranteed Next Day Service before 1PM! All orders must be placed before 3pm (Mon-Fri) for next day delivery.
We’ll certainly try our best for you! If your order hasn't been shipped we can always make amendments and are happy to do so! Just email us at firstname.lastname@example.org and a member of our team will be happy to help.
Please note that if your order has already been shipped we are unable to recall it and you will need to return it to us if you need it exchanged.
If you have made a mistake and there is more payment needed we will send you an invoice to the email address you provided on your order in order to make the extra payment on the invoice.
In the UK all orders placed before 3pm Mon-Fri should be received the next business day depending whihc delivery service you chose with Royal Mail.
Orders in the evenings (afrer 3pm) and weekends will be processed & despatched on Monday (excluding bank holiday mondays) Please note: We can't predict delays due to weather or traffic conditions. That could potentially result in a delay or late delivery so we just ask for your patience in the unlikely event that happens!
Delays can occur depending on how fast items can clear customs and your local delivery services. If your item hasn't arrived within 3 business days time frame please allow for any delivery issues that may be happening (postal strike action, extreme weather, odd delay). We promise to get you your item as quickly as possible to you in these rare circumstances and will continue to track your parcel until it arrives!
Of course! In the UK all online selling is governed by the Distance Selling Regulations and the Sale of Goods Act! So you have the right to cancel any order before it is shipped for a full refund. If you have received the item and would like a refund that's okay too BUT as long as the item hasn't been untied, tried on or tampered with you can return for a Refund or Exchange.
Please note funds typically are returned to your account within 3-5 business days but can take up to 28 days depending on your bank.
Very quickly! Orders must be placed Mon-Fri before 3pm for same day despatch. In fact your Halo London order will be shipped typically within hours of successful payment.
Currently we are shipping all orders via Royal Mail or DHL.
Royal Mail = Tracked 24 or Special Guaranteed before 1PM
In some circumstances we may use an alternative if necessary. For our International customers, your local postal service will deliver your item. All items will be sent with a tracking number that is emailed to your registered email address after the item is shipped! Check your junk email folder if you haven't received this tracking number within 1 business day!
Dont' worry! We would be happy to try and correct the situation for you! Please contact us with your order number so we can correct the error and have the right product to you as quickly as possible!
Please send in photos with your email so we can check it out for you.
Of course! We want the process of buying from Halo to be as stress-free as possible!
We offer all our customers a money back guarantee when purchasing from Halo. You're welcome to return any item within 14 days of receiving it providing you haven't untied it from its packaging, tried on or tampered with the item.
All items untied, re-tied back together, tried on or tampered with will not be allowed back for Refund or Exchange.
Just contact us and we will provide further returns instructions! In your order you will have a Returns Notice included.
No problem, we will refund/exchange all hair extensions providing they have not been united from the gold banding, removed from the backing card, tried on or tampered with.
The hair must arrive back to us as it was sent out - (don't worry if you do not have the outer brown cardboard packaging it came in)
Our Returns Address is:
All returns postage costs are to be paid for by the customer and we will not pay for the returns customs and taxes if they are applied.
We do highly recommend a tracking number by using Royal Mail or any other courier of your choice.
Just a quick one to say I ordered the golden blonde you suggested and what a perfect match! Bang on colour! It was my first time buying extensions online (I normal purchase from a local hairdressers ) and I'm really amazed with the level of customer care at Halo. Even more, I ordered the extensions Friday afternoon and they arrived first thing Saturday morning. There I was thinking I would have to wait until Tuesday due to the bank holiday. I was really impressed with how quickly you got back to me in regards to which colour I should get, and that you offer this service, other websites I tried did not do this. Overall, extremely impressed with the whole experience from start to finish. The extensions are beautiful, exactly what i wanted, brilliant quality and secure grips. I will be recommending you to family and friends - my sister has already ordered hers! Poppy - Shropshire, UK
Excellent as always! I never go to anyone else for my hair! Highly Recommend to everyone! Esther - East Sussex, UK
Perfect! I have been using extensions for year and these are fabulous! - Kirsty Y., UK
Order by 3pm Mon-Fri for next day delivery
Available on all orders!
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