When purchasing from Halo London we want your experience to be quick & easy! We are very proud of our products and the quality we provide & we always appreciate all the positive reviews we get from our customers who tell us our hair extensions are the “best they have ever worn” & "such a great price"
We also know that sometimes it takes more than one attempt for people to find the right extensions for themselves - choosing from a computer screen may not be easy but it shouldn't be stressful! We are confident that you will love your new hair extensions and your fabulous new look! But if anything is wrong we don't want you to worry for one second! With our 14 day guarantee for all customers -
WE WILL HAPPILY ACCEPT BACK ANY ORDER FOR EXCHANGE OR REFUND!
Of course there are conditions and exceptions that we would like you to know about! We do want this process to be fair for both you and us!
You may request to return any item within 14 days of receiving it, as long as it was not untied, tried on, tampered with or used in any way.
We want the process to be easy for you so just follow the 3 simple rules!
1. Hair must be returned in original state so unworn and unused. This includes wearing, cutting, washing or styling the hair in anyway. This also means that you can't try on the hair - even if briefly as you must understand this is a hygienic product.
2. It must be returned in its retail box packaging. All our extensions are presented in clear packets so you can be sure you have the correct hair before removing it from its packaging. If you remove the hair and remove the bonds that tie it up, it is ineligible for return under any circumstances.
3. Finally! You are responsible for all postage costs sending the item back to us and we cannot offer a refund or exchange until the item arrives back to our premises. But we will action all refund and exchanges typically the same say of the product arriving back to us - as long as all they arrive in excellent condition of course!
Please visit our Terms and Conditions page for more information or simply contact us if you are worried about sending an item back for return or exchange! Our team will help you with any questions or concerns you may have!
They were delivered the day after i ordered so I'm very impressed! Halo matched my hair colour so well and the extensions look very natural! - Maria, United Kingdom
I'm wearing my new halo and I really love it! So easy to put in - took about 3 minutes to get it sitting perfectly Was a bit paranoid about the wire showing but it doesn't! For everyday use these are brilliant! Lisa, UK
I have tried many many many different hair extension companies in the past to feed my addiction to loooooong glossy locks! But this company is absolutely second to none! I ordered my product yesterday and it came first thing this morning in the post! I love my new hair! - Natassia, UK
Order by 3pm Mon-Fri for next day delivery
Available on all orders!
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