FAQ's

We're here to answer all your questions!

FAQ's
"What's the difference between Deluxe and a regular Halo?"
The Deluxe Halo simply has more hair for a thicker finish! Highly recommend for those blessed with very short thick hair! Typically you would need to style or possibly trim it for best finish.
"What is the Halo?"

The Halo is a revolutionary design featuring our patented adjustable miracle wire. No clips, no glue, no tape... the Halo is easy to apply in seconds and style in moments! Be sure to watch the video on our website to see how simple it is to apply!

The Halo is 100% Indian Remy Human Hair 

"What are clip-in extensions?"
If you're new to the world of hair extensions then these are perfect for you! Halo clip-in hair extensions are very easy to place in your own hair. They have the added bonus of blending in to your hair to be virtually undetected by everyone around you!
"I'd like to wear hair extensions but I'm not sure if my hair is long enough. How long does my hair need to be to wear clip-in hair extensions?"
In a perfect world your hair would be almost touching your shoulders before you start looking at extensions. But we know many customers who have achieve a perfect look with even shorter hair! If you're not sure if hair extensions are suitable for you why not send us a recent photo? We'll give you an honest opinion if you can make it work!
"I don't think I can see my hair colour in your selection. What colour should I pick?"
For some people choosing hair extensions is very easy. And for others it can be difficult to get an exact match to your own hair. Your goal should be to either find a match or something that might blend in nicely. If you are struggling to find the right colour we certainly can help! Just send us a photo of your hair and one of our qualified extensionists will recommend the best colour for you!
"How long will my hair extensions last?"
Hair extensions should have an average life of anywhere from 3 to 6 months. And this can be a lot longer, or a lot less, depending on how well the extensions are cared for, used and stored. The general rules are to avoid behavior such as excessive heat, excessive brushing or excessive washing. Treat the hair with the same love and respect you should your own hair!
"What is Remy?"
Remy (also referred to as remi) is not a brand but rather a grading system for hair extensions. When purchasing remy hair you are getting hair that is confirmed as cuticle correct. This means that the hair is prepared so that every strand flows in the same downward direction. This is a must for human hair extensions as it means the extensions will flow naturally with your own hair and be far less likely to matt or tangle when worn.
"What are the clips made of in Halo products?"
Our clips are 28mm long with silicon tubing to ensure they maintain a stronger and longer lasting grip!
"Can I straighten, curl, cut and wash Halo human hair extensions?"
Absolutely! In fact you can treat them just like you would your own hair! Just remember, like your own hair, human hair extensions are not indestructible. So treat them with care and respect! See our hair care page for more details!
"How long should my hair extensions be?"
If you're just wanting volume, then close to your own length is fine! If you want to achieve any length, ideally choose a length a minimum of 4" longer than your own hair!
"How should I brush my hair extensions?"
When brushing use a soft bristle brush, start at the ends of your hair and gently work your way up. Always brush in a downward motion. Do not brush harshly.
"Can I dye halo hair extensions?"
If you chose to dye your halo hair extensions, as with your own hair it is best only to dye them a few shades darker. Completely saturate the hair extensions in the hair dye to ensure an even application and leave for the recommended time.We do not recommend using any bleaching agents on the hair as this may cause damage to the extensions and your own hair. We strongly recommend you seek salon assistance in dyeing your hair or halo hair extensions as we cannot guarantee results or be held responsible for failed dye attempts that results in damage or wrong colour creations.
"Is buying from the Halo website secure?"
Yes! All your data is protected and encrypted during the transaction and we do not store any card details on our server. Our SSL certificate provides protections for all transactions to ensure your data remains safe and private. We also accept Paypal payments! And our retail clients do not have their card details kept or stored after payment.
"I'm waiting for an email from halo but I haven't received it?"
No need to panic! Please check your junk or spam email folder first as sometimes its easy for a new message to be sent there instead of your inbox! If there is no message please feel free to send an email directly to us at info@halohairextensions.com and we'll confirm your order for you!
"What payment methods do you accept?"
We accept most major credit and debit cards via our online gateway Sagepay. It is one of the most trusted and secured methods for completing online transactions. We also accept payment via Paypal. You do not need a Paypal account to purchase via this method. Regrettably we cannot accept bank transfers, cheques, postal orders, money orders or cash. Please do not send money in the mail as any money received will be donated to charity. If your payment isn't successful for any reason please contact us at info@halohairextensions so we can help!
"How much is shipping?"
For our UK customers, shipping is complimentary for any order placed Monday to Friday. This includes a free Saturday delivery service for orders placed on Friday! All orders must be placed before 3pm for next day delivery. We offer free Fed Ex shipping for all North American clients and your parcel should arrive within 2-3 business days. Other international customers have a flat shipping fee of £14.99, regardless of destination.
"When will I receive my order?"
In the UK, any item ordered before 3pm any weekday should be received the next business day. Orders in the evenings and weekends will be received within 2 business days. Please note that we can't predict delays due to weather or traffic conditions. That could potentially result in a delay or late delivery so we just ask for your patience in the unlikely event that happens! Our USA & Canadian clients will receive their parcel via Fed Ex, within 3 business days. Outside the UK, USA & Canada, items typically arrive in approximately 10 business days. Delays can occur depending on how fast items can clear customs and your local delivery services. If your item hasn't arrived within 3 business days time frame please allow for any delivery issues that may be happening (postal strike action, extreme weather, odd delay). We promise to get you your item as quickly as possible to you in these rare circumstances and will continue to track your parcel until it arrives!
"How quickly after receiving my payment do you send my order?"
Very quickly! In fact your halo will be shipped typically within hours and no more than 1 business day of receiving your order!
"How will you send my order?"
Currently we are shipping all items via Royal Mail or Fed Ex. In some circumstances we may use an alternative if necessary. For our International customers, your local postal service will deliver your item. All items will be sent with a tracking number that is emailed to your registered email address after the item is shipped! Check your junk email folder if you haven't received this tracking number within 1 business day!
"I made a mistake with my order! Can I change it?"

We’ll certainly try for you! If your products haven’t been shipped yet we can always make amendments and are happy to do so! Just email us at info@halohairextensions and if necessary a member of our team will contact you to assist!

Please note that if your package has already been shipped we are unable to recall it and you will need to return it to us if you need it exchanged.

"Can I cancel my order?"

Of course! In the UK all online selling is governed by the Distance Selling Regulations and the Sale of Goods Act! So you have the right to cancel any order before it is shipped, for a full refund. If you have received the item and would like a refund that's okay too! Please see the terms of our Halo Guarantee for more details!

Please note funds typically are returned to your account within 5 business days, but can take up to 28 days depending on your bank.

"I think I received the wrong item - what can I do?"
Firstly ? don?t panic! We look forward to correcting the situation for you! Please contact us with your order number so we can correct the error and have the right product to you as quickly as possible!
"If I'm not happy with my product can I return it?"
Of course! We want the process of buying from halo to be as stress-free as possible and that means not having to worry about being stuck with something that doesn?t suit you! We offer all our customers a money back guarantee when purchasing from halo. You're welcome to return any item within 7 days of receiving it, provided you haven't untied it from its packaging. Just email us at info@halohairextensions.com and we will provide returns instructions!