We're here to answer all your questions!

"What's the difference between deluxe, full head and half head clip-in extensions?"
A half head set is designed to give very subtle volume and no length. Perfect if you're replacing some existing pieces or complimenting an existing set of hair extensions. A full head set is the standard amount - perfect if your hair isn't too thick or thin! A deluxe set is when you need to treat yourself! If you would like a very thick finished look, or already have very thick/thin hair, then the deluxe set is the perfect choice.
"What are clip-in extensions?"
If you’re new to the world of hair extensions then these are perfect for you! Halo clip-in hair extensions are very easy to place in your own hair. They have the added bonus of blending in to your hair to be virtually undetected by everyone around you!
"I'd like to wear hair extensions but I'm not sure if my hair is long enough. How long does my hair need to be to wear clip-in hair extensions?"
In a perfect world your hair would be almost touching your shoulders before you start looking at extensions. But we know many customers who have achieve a perfect look with even shorter hair! If you're not sure if hair extensions are suitable for you why not send us a recent photo? We'll give you an honest opinion if you can make it work!
"I don't think I can see my hair colour in your selection. What colour should I pick?"
For some people choosing hair extensions is very easy. And for others it can be difficult to get an exact match to your own hair. If you are struggling to find the right colour we certainly can help! Just send us a photo of your hair and one of our qualified extensionists will recommend the best colour to match – either exactly or by colour that would blend best!
"How long will my hair extensions last?"
Hair extensions should have an average life of anywhere from 3 to 6 months. Obviously a lot depends on how well they are cared for, used and stored. The general rules are to avoid behavior such as excessive heat, excessive brushing or excessive washing. Treat the hair with the same love and respect you should your own hair!
"What is “Remy”?"
Remy (also referred to as “remi”) is not a brand but rather a grading system for hair extensions. When purchasing remy hair you are getting hair that is confirmed as “cuticle correct”. This means that the hair is prepared so that every strand flows in the same downward direction. This is a must for human hair extensions as it means the extensions will flow naturally with your own hair and be far less likely to matt or tangle when worn.
"What are the clips like in “clip-in” hair extensions?"
Our clips are 28mm long with silicon tubing to ensure they maintain a stronger and longer lasting grip!
"Can I straighten, curl, cut and wash Halo human hair extensions?"
Absolutely! In fact you can treat them just like you would your own hair! Just remember, like your own hair, human hair extensions are not indestructible. So treat them with care and respect! See our hair care page for more details!
"How long should my hair extensions be?"
Well that's up to you! But as a rule we suggest that your hair extensions shouldn't be more than twice the length of your normal hair.
"How should I brush my hair extensions?"
When brushing use a soft bristle brush, start at the ends of your hair and gently work your way up. Always brush in a downward motion. Do not brush harshly.
"Can I dye halo hair extensions?"
If you chose to dye your halo hair extensions, as with your own hair it is best only to dye them a few shades darker.  Completely saturate the hair extensions in the hair dye to ensure an even application and leave for the recommended time.We do not recommend using any bleaching agents on the hair as this may cause damage to the extensions and your own hair. We strongly recommend you seek salon assistance in dyeing your hair or halo hair extensions as we cannot guarantee results or be held responsible for failed dye attempts that results in damage or wrong colour creations.
"Is buying from the halo website safe and secure?"
Yes! All your data is protected and encrypted during the transaction and we do not store any card details on our server. Our SSL certificate provides protections for all transactions to ensure your data remains safe and private. WE ARE A UK BASED COMPANY. Please make sure your Credit/Debit Card is authorised to make international transactions.
"Payment Unsuccessful/Pending"
Don't worry! If your payment has failed to process it maybe that the card you are using to make the purchase is not set up for International Transactions. Halo London Hair Extensions are a UK based online company. Please check with your bank to check if your card is authorised to make international payments.
"I'm waiting for an email from halo but I haven't received it?"
No need to panic! Please check your junk or spam email folder first as sometimes its easy for a new message to be sent there instead of your inbox! If there is no message please feel free to send an email directly to us at info@halohairextensions.com and we'll confirm your order for you!
"What payment methods do you accept?"
We accept most major credit and debit cards via our online gateway Sagepay. It is one of the most trusted and secured methods for completing online transactions. Regrettably we cannot accept bank transfers, cheques, postal orders, money orders or cash. Please do not send money in the mail as any money received will be donated to charity. If your payment isn't successful for any reason please contact us at info@halohairextensions so we can help! WE ARE A UK BASED COMPANY. Please make sure your Credit/Debit Card is authorised to make international transactions.
"3D Secure "
We have implemented 3D secure for Halo London customers, quite simply it is for your personal security when purchasing online from us. We aim to make sure every customer of Halo Hair Extensions has a happy and easy checkout process and feels safe when entering personal details. Explained below by our merchant account holder Stripe. The 3D Secure standard?often known by its branded names like Visa Secure, Mastercard Identity Check, or American Express SafeKey?aims to reduce fraud and provide added security to online payments. It?s expected to be the main card authentication method used to meet the upcoming Strong Customer Authentication (SCA) requirements in Europe Despite additional security measures such as the Address Verification System (AVS) or the CVC verification used in some markets, credit and debit card payments can still be at a high risk of fraud. If any of our Halo London customer have any questions we will be happy to help answer them for you.
"How much is shipping?"
Free! We ship all items via Fedex to Canada and USA!
"When will I receive my order?"
Fed Ex should deliver your parcel within 1-2 business days. Delays are rare but can occur depending on how fast items can clear customs, weather conditions, or traffic conditions in your area.. If your item hasn't arrived within 3 business days time frame please allow for any delivery issues that may be happening (postal strike action, extreme weather, odd delay). We promise to get you your item as quickly as possible to you in these rare circumstances and will continue to track your parcel until it arrives!
"How quickly after receiving my payment do you send my order?"
Very quickly! In fact your halo will be shipped typically within hours and no more than 1 business day of receiving your order!
"How will you send my order?"
Fed Ex on a 1-3 business day service.
"I made a mistake with my order! Can I change it?"

We’ll certainly try for you! If your products haven’t been shipped yet we can always make amendments and are happy to do so! Just email us at info@halohairextensions and if necessary a member of our team will contact you to assist!

Please note that if your package has already been shipped we are unable to recall it and you will need to return it to us if you need it exchanged.

"Can I cancel my order?"
You have the right to cancel any order only before it is shipped, for a full refund. If you have received the item and would like a refund that's okay too! Please see the terms of our Halo Guarantee for more details!

Please note funds typically are returned to your account within 5 business days, but can take up to 28 days depending on your bank.

"I think I received the wrong item - what can I do?"

Firstly – don’t panic! We look forward to correcting the situation for you! Please contact us with your order number so we can correct the error and have the right product to you as quickly as possible!

"If I’m not happy with my product can I return it?"

Of course! We want the process of buying from halo to be as stress-free as possible and that means not having to worry about being stuck with something that doesn’t suit you! We offer all our customers a money back guarantee when purchasing from halo. Visit our guarantee page by clicking the link at the bottom of our site for more information!

You're welcome to return any item within 7 days of receiving it, provided you haven't untied it from its packaging.

Just email us at info@halohairextensions.com and we will provide returns instructions!